Privacy Policy

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Privacy Policy

This Privacy Policy describes how SYEDALI CONSULTING LIMITED ("we", "us", "our") collects, uses, and discloses your personal information in connection with the provision of our electrical services and your interactions with us. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

SYEDALI CONSULTING LIMITED is a company registered in the United Kingdom with its primary contact details as follows:

1. Information We Collect

We collect various types of information from and about you, which may include personal information. Personal information means any information that relates to an identified or identifiable individual.

1.1. Information You Provide to Us Directly:

  • Contact Information: Your full name, mailing address, email address, and telephone number when you inquire about our services, request a quote, book an appointment, or contact us via phone, email, or our website forms.
  • Service-Related Information: Details necessary to provide our electrical services, such as property address, specific electrical needs, project specifications, access details, and any other information relevant to the work.
  • Financial Information: Payment details, such as credit card numbers or bank account information, for processing invoices and payments for our services. This information is typically processed by third-party payment processors.
  • Communication Content: Records of your communications with us, including emails, phone call recordings (if applicable and with prior notice), and messages sent through our website or social media channels.

1.2. Information We Collect Automatically:

When you visit our website (if applicable), we may automatically collect certain information about your device and Browse activity. This information is primarily used to ensure the security and functionality of our website and to improve user experience.

  • Technical Information: Your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Information: Information about how you use our website, including the pages you view, the links you click, the time spent on certain pages, navigation paths, and referring website addresses.

This automatic collection of data is typically done through cookies and similar tracking technologies. Please refer to our separate Cookie Policy (if applicable) for more detailed information on how we use cookies and how you can manage your preferences.

2. How We Use Your Information (Purpose and Legal Basis)

We use your personal information for specific purposes and rely on various legal bases for processing, as outlined below:

  1. To Provide and Manage Our Services:
    • Processing your requests for quotes and services.
    • Scheduling and managing appointments.
    • Performing electrical installations, repairs, and maintenance.
    • Communicating with you regarding your service requests and project progress.
    • Managing your account and service history.

    Legal Basis: Performance of a contract with you, or to take steps at your request before entering into a contract.

  2. To Process Payments and Billing:
    • Issuing invoices and processing payments for services rendered.
    • Managing accounts receivable.

    Legal Basis: Performance of a contract with you, and compliance with legal obligations (e.g., tax laws).

  3. To Communicate With You:
    • Responding to your inquiries and providing customer support.
    • Sending service-related notifications, updates, and reminders.
    • Sending marketing communications (e.g., newsletters, promotions) if you have explicitly consented to receive them. You can opt out at any time.

    Legal Basis: Performance of a contract (for service-related communications), your consent (for marketing communications), and our legitimate interests (to respond to inquiries and provide customer service).

  4. For Internal Operations and Improvement:
    • Improving our services, website, and customer experience.
    • Conducting internal analysis, research, and development.
    • Monitoring the effectiveness of our marketing campaigns.
    • Ensuring the security of our systems and preventing fraud.
    • Training purposes (e.g., call recordings for quality assurance, with prior notice).

    Legal Basis: Our legitimate interests (e.g., to improve our business, prevent fraud, ensure security, and train staff).

  5. For Legal and Regulatory Compliance:
    • Complying with applicable laws, regulations, legal processes, or governmental requests.
    • Establishing, exercising, or defending legal claims.

    Legal Basis: Compliance with a legal obligation.

3. Disclosure of Your Information

We may share your personal information with the following categories of recipients for the purposes described in this Privacy Policy:

  • Service Providers: We may engage third-party companies and individuals to perform services on our behalf, such as payment processing, IT and system administration services, customer support, marketing services, and professional advisors (e.g., accountants, lawyers). These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with the services; or (d) protect the personal safety of users of the services or the public.
  • With Your Consent: We may disclose your personal information to any other third party with your prior consent.

4. International Data Transfers

As SYEDALI CONSULTING LIMITED operates solely within the United Kingdom, your personal data will primarily be processed and stored within the UK. However, some of our third-party service providers (e.g., cloud hosting providers, email service providers) may operate or store data outside the UK or the European Economic Area (EEA).

In such cases, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including ensuring that appropriate safeguards are in place (e.g., standard contractual clauses approved by the European Commission or UK authorities, or reliance on adequacy decisions).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. These measures include:

  • Technical Safeguards: Use of encryption (e.g., SSL/TLS), firewalls, and secure server hosting to protect data transmitted and stored.
  • Organizational Safeguards: Limiting access to personal data to authorized personnel only, regular staff training on data protection, and implementing internal policies and procedures for data handling.
  • Physical Safeguards: Protecting physical access to our premises and data storage facilities.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Generally, we retain customer service-related data for a period necessary to manage ongoing client relationships, fulfil contractual obligations, and comply with tax and warranty obligations, typically up to 7 years after the completion of services.

7. Your Data Protection Rights

Depending on the applicable data protection laws (e.g., GDPR in the UK), you may have the following rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

8. Cookies and Tracking Technologies

As mentioned, our website may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as web beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more detailed information about the cookies we use and your choices regarding cookies, please refer to our dedicated Cookie Policy (if available on your website).

9. Links to Other Websites

Our services and website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for individuals under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We will also inform you via email and/or a prominent notice on our website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your personal data, or if you wish to exercise any of your rights, please contact us: